Fluorolite.com strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.
A request for return may be submitted online via the Return Merchandise Authorization (RMA) link or by contacting the Customer Service Department at 800.858.1201.
All returns must be preapproved by Fluorolite.com and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn’t packaged correctly, Fluorolite might provide a partial refund to account for the loss in the item’s value.
Fluorolite.com reserves the right to impose a restocking fee up to 25% on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.
Any defects in material, workmanship or manufacturing will be issued either a freight prepaid RMA or a replacement.
Fluorolite Plastics LLC. enjoys an unsurpassed reputation based upon over 40+ years in the lighting supplies industry.